Privacy Policy

At Hoto, we value your trust. You interact with us in multiple ways—creating an account, recharging your Hoto Wallet, earning Hoto Points, scanning QR codes at vendor counters, contacting our team, or browsing our website/app. We are committed to managing your information responsibly and ensuring transparency in how it is used.

This Privacy Policy describes:

• What information we collect • Why we collect it • How your data is processed • How we protect your information • The choices and control available to you

This Privacy Policy applies to:

• Hoto Customer App • Hoto Vendor App • Hoto website • Digital communication, including emails, SMS, notifications • In-app interactions such as wallet recharges, QR scanning, and vendor engagement

This Policy forms part of Hoto's Terms & Conditions.

A. Personal Information

• Name • Mobile number • Email address • Gender (optional) • Address (optional)

B. Sensitive Personal Data / Payment Information (SPDI)

As defined under the Information Technology Act, 2000: • Payment method, UPI transaction details, or card-related information (processed securely through third-party payment gateways; not stored by Hoto) • Billing details • Hoto Wallet recharge records Hoto does NOT store full credit/debit card numbers or CVV.

C. Device & Technical Information

• Device ID, Android/iOS identifiers • IP address • App usage patterns • Crash logs and performance analytics

D. Location Information

Used to show nearby vendors and relevant discounts. You can disable location access anytime in your device settings.

E. Activity Information

• QR codes scanned at vendor outlets • Hoto Points earned and redeemed • Search history and in-app browsing • Interactions with vendors on the platform

F. Information From Vendors (For Vendor App Users)

• Store name, address, GST number (if provided) • Business category and offer details • Staff and counter information (optional)

We collect information when you:

• Register or create an account • Recharge your Hoto Wallet • Scan vendor QR codes • Redeem Hoto Points • Contact our support team • Visit or browse the Platform • Participate in vendor offers or surveys • Interact with push notifications

We may also receive limited data from:

• Payment gateway partners • Analytics providers • Social login providers (only when you explicitly allow access)

We process your data to:

• Enable account creation and secure login • Facilitate wallet recharges and Hoto Points rewards • Show relevant vendor offers, categories, and nearby stores • Process payments securely • Verify transactions and prevent fraudulent activity • Improve app experience, speed, and performance • Enable vendor-side offer management and QR verification • Send booking confirmations, receipts, and important notifications • Provide customer support and resolve disputes • Comply with legal and regulatory requirements • Improve analytics, user behaviour insights, and service enhancements

We may also send promotional communications based on your activity. You may unsubscribe anytime.

We do not sell or rent your personal data. We may share your information only in the following cases:

A. With Vendors

When you scan a vendor QR or redeem Hoto Points, we may share: • Your name (partial) • Transaction details • Points redeemed

B. With Payment Partners

To complete your wallet recharge or transaction.

C. With Service Providers

For: • SMS delivery • Email communication • Cloud hosting • Analytics and crash reporting

D. Legal & Compliance

We may share information if required: • By law or government authorities • To prevent fraud • To enforce our Terms

E. Business Transfers

If Hoto undergoes a merger or acquisition, user data may be transferred to the new entity under equal confidentiality safeguards.

You can manage:

Profile information

Add, edit, or delete personal details through the app.

Notifications

Enable/disable marketing messages or alerts.

Location Access

You can turn off location permissions anytime.

Account Deletion

You may request account deactivation or deletion by emailing us at info@hotooffers.com. We may retain necessary data for legal, security, and compliance purposes even after deactivation.

Our website and app may use:

• Cookies • Web beacons • Analytics tools • Local storage

These help us understand usage patterns, improve performance, and personalize your experience. You may disable cookies through your browser/device settings, but certain functions may not work optimally.

We employ industry-standard security measures to safeguard your data:

• Encrypted data transmission (HTTPS) • Secured payment processing through compliant gateways • Controlled access to stored information • Internal audits and monitoring • Multi-layer device fraud checks

Despite our efforts, no online system is 100% secure. Users are responsible for securing their device and login credentials.

We retain information:

• As long as your account is active • As needed for financial records (wallet transactions, vendor payments) • To comply with tax, regulatory, and legal obligations • To resolve disputes or prevent misuse

You may request deletion of non-mandatory data.

If you connect your Hoto account with platforms like Google or Facebook (optional), we may receive your: • Public profile information • Email • Profile picture

You can revoke access anytime from the respective social platform.

Hoto may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these external services.

We encourage you to read their respective privacy policies.

To offer full functionality, Hoto may request access to:

Android

• Location: To show nearby vendors • Camera: To scan QR codes • Storage: Cache and app performance • Network access: For app connectivity • Notifications: Offer alerts • Phone state (limited): Prevent fraud & device identification

iOS

• Location • Camera • Photo library (for uploading receipts or feedback) • Network access • Notifications

Permissions are used only for their intended feature.

Hoto is not designed for individuals under 18 years of age. We do not knowingly collect information from minors.

For questions or concerns regarding this Privacy Policy, you may contact:

HoTooF Private Limited 13/1978, Neela Meela Veethy, Nagapattinam, Tamil Nadu – 611001, India.

Email: info@hotooffers.com Hours: Monday – Sunday (10:00 AM – 7:00 PM)

We may update this Privacy Policy periodically to reflect new features, regulatory updates, or service changes. The latest version will always be available on our website and app.